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Viral Marketing

 

By Mary Boyle, Montana State Fund and Bruce Christian, SCF Arizona

Anyone in advertising will tell you they're always looking for a new angle, a new way to get consumers' attention. The clever, often goofy elements of viral marketing take what used to be "water-cooler conversation" to new depth through use of delivery models such as e-mail and You Tube.

Blendtec is a prime example of this phenomenon. A low-budget one-off video depicting the company founder blending such unlikely objects as iPods and broomsticks turned into an ad campaign that not only sent sales skyrocketing, but made their marketing technique fodder for companies looking to freshen their ad approach.

Since the beginning of Blendtec’s ‘Will It Blend’ campaign, company reps have visited small groups such as AASCIF’s Communications Conference, on up to huge trade gatherings, like the scheduled appearance at Ragan Communications’ annual Las Vegas blowout in March.

Admittedly, workers’ comp insurance doesn’t have the same quirky appeal as blenders gone wild, but SCF Arizona has taken a page from the viral book by placing its TV ads on the SCF YouTube channel, creating a Facebook page for SCF Arizona (become a fan!) that also links back to the main website and the YouTube channel, and we’ll be launching e-mail campaigns this spring.

It’s all about giving customers different ways to access information, and on our end it’s about using every channel open to us, whether it’s unconventional or tried-and-true.

Wikis, blogs, twitters, social networking, viral and social marketing, branding. The amount of buzz words and trends in marketing these days can be overwhelming.

But last spring Montana State Fund overcame our fear of “buzz words” and dipped our toe into the pool of viral marketing. Our target was young workers ages 16-24 years old. We wanted to broadcast a message of safety, but we knew that this demographic wouldn’t get it if we used traditional print, radio and TV advertising. No, we had to create content they would enjoy and actually find.

With that in mind, we produced four viral videos that riffed on MTV’s popular Jackass series. We seeded the videos on YouTube, MySpace, FaceBook, and CollegeHumor.com. The tag for each of these videos was “Don’t be a jackass at work”. At the end of each video, viewers were invited to view it again, share it with a friend or go to the newly created No Jack micro website www.nojack.net.  

To direct traffic to the site, we placed animated banner ads to target markets on Google and Yahoo ad networks. In addition, we held an online sweepstakes to win one of four Nintendo Wii game stations.

We can’t say there wasn’t some trepidation about the campaign within our baby boom executive team. But once they realized they weren’t the target audience, and the campaign was well received, they we relieved.

In all, nearly a thousand young Montanans entered to win a Wii; stories on the campaign ran statewide in newspapers and on TV and radio, earning more than $35,000 in public relations value; and the online buy made more than 12.2 million impressions on our target audience. Perhaps most impressive, Montana State Fund received several reports of employers and even high school teachers using the site as an educational tool for young workers.  

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